A. Standard Ticket (Default)

• Non-refundable and non-transferable
• Subject to cancellation penalties
• Rebooking allowed up to 60 minutes before departure with $5 fee

B. Flexible Ticket

• Available for an additional fee at the time of booking.
• Allows
• One free reschedule (up to 15 minutes before departure).
• One free cancellation up to 2 hours before departure, with a full-value voucher refund.
• After one modification, Standard Ticket rules apply unless a new Flex Upgrade is purchased.

2.4 Voucher Use

• Credit Vouchers (monetary value) usable for fares and extras.
• Discount Vouchers: (percentage or fare-only value) applicable only to base fares. Only one voucher may be redeemed per transaction. Vouchers are not redeemable for cash. Misuse or resale of vouchers is prohibited.

2.5 Service Fees and Payments

• 3% fee applies to all card and online transactions
• Accepted: major credit cards, Google/Apple Pay, vouchers, travel points, cash at sales offices

A. Standard Ticket Cancellation Policy (Section 9.2)

• Must be requested at least 60 minutes before departure
• No refunds issued in cash or to credit/debit cards.
• Cancellation results in a credit voucher minus penalties:
• 14+ days: 0% penalty
• 3-13.99 days: 10% penalty
• 1-2.99 days: 25% penalty
• <1 day: 50% penalty
• Cancellations not permitted within 60 minutes of departure.

B. Flexible Ticket Cancellation Policy

• One-time cancellation allowed up to 2 hours before departure
• One-time cancellation allowed up to 2 hours before departure.
• Further cancellations follow Standard Ticket terms unless an additional Flex Upgrade is purchased.

A. Standard Ticket

• May be rescheduled twice up to 60 minutes before departure.
• Subject to a $5 rebooking fee each time.

B. Flexible Ticket

• One free reschedule up to 15 minutes before departure
• further changes follow Standard rules

6.1 Accessibility

Las Vegas Shuttles and its affiliated Shuttle/Bus Operators currently operate a fleet of vehicles that are not equipped to accommodate powered or electric wheelchairs. Our vehicles lack the necessary ramps, lifts, or sufficient compartment space to safely load or transport such mobility devices

Additionally, our drivers and staff are not professionally trained, nor covered by liability insurance, to provide physical assistance with boarding, disembarking, or handling passengers requiring significant mobility support.

As much as we strive to serve all communities, passengers who rely on electric wheelchairs or who require assisted boarding and disembarking may encounter significant barriers and should consider alternate transportation arrangements. We strongly recommend that such passengers contact us in advance before booking, as we may be able to refer them to a more suitable carrier, if available.

6.2 Service Animals

While we fully permit transportation to service animals, we recommend travelers contact us via email at info@lvshuttles.com in advance to allow time for verification and proper arrangements. This helps ensure a safe and comfortable experience for all passengers. Our request is based on the following:

In about 90% of inquiries, the animal is actually an emotional support pet rather than a trained service animal. As we are not required to accommodate emotional support animals—and due to limited vehicle space, shared rides, and trip duration—we are unable to do so.

To determine any necessary accommodations, we ask travelers to briefly describe the specific task the service animal is trained to perform. We do not ask about medical conditions.

Passengers are welcome to submit any supporting documentation to help expedite our review, though it is not required. A photo of the animal can help us assess whether an extra seat may be needed to ensure sufficient space and safe travel, based on passenger count and seat selection.

We believe these steps are reasonable, but travelers are welcome to consider alternative transportation if they find the process unsuitable.

6.3 Health Disclaimer

Passengers are responsible for their own health. Las Vegas Shuttles is not liable for medical issues during or after the trip.This includes but is not limited to fatigue, dehydration, pre-existing medical conditions, or the voluntary consumption of beverages or substances that may affect blood pressure or digestion.

Passengers are responsible for ensuring their own health and well-being during their journey, and are encouraged to take necessary precautions and consult with a medical professional prior to boarding. We advise passengers to carry any necessary medication and inform the driver or staff of any medical conditions that may require assistance during the journey.

By boarding the Shuttle/Bus operators' vehicles, passengers acknowledge and accept these terms and conditions, and waive any claims or legal actions against our company for health problems or conditions experienced during or after the journey.

6.4 No Smoking or Alcohol

Smoking/vaping prohibited on board and within 15 ft. Alcohol drinking prohibited before and during the journey

6.5 Passenger Conduct and Refusal to Transport

Las Vegas Shuttles may refuse transport to individuals for safety, health, or behavioral concerns. No refunds will be issued in such cases. By way of example, and without limitation, Las Vegas Shuttles may refuse to transport or may remove passengers from a shuttle or bus in any of the following situations:

• Whenever necessary to comply with any applicable law, regulation or government directive or request or when advisable in the sole discretion of Las Vegas Shuttles due to weather or other conditions beyond Las Vegas Shuttles control including Acts of God, strikes, civil unrest, pandemic, embargoes, war, and other similar matters of force majeure.
• When a passenger refuses to produce positive identification upon request.
• When a passenger fails or refuses to comply with any of Las Vegas Shuttle' rules or any provision of these Terms.
• When a passenger fails or refuses to comply with a Shuttle or Shuttle/Bus Operato's rules or any of the Shuttle or Shuttle/Bus Operators' terms and conditions.
• When the passenger provides a Government-issued photo ID with information that does not correspond to the information shown on the passenge's ticket.
• When the passenge's conduct is disorderly, abusive, violent or illegal, or the passenger appears to be intoxicated or under the influence of drugs.
• When the passenger brings any alcohol, drugs, weapons or other prohibited items anywhere on the bus (including storing such items under the bus).
• When the passenger is smoking on board the bus, or using any e-cigarettes or vaping devices on the bus.
• When the passenger is barefoot.
• When the passenger interferes with the shuttle or bus cre's activities, or fails to obey the instruction of any member of the shuttle or bus crew.
• When the passenger has a contagious disease that may be transmissible to other passengers during the normal course of the shuttle or bus trip.
• When the passenger is unable to sit in a seat with the seatbelt fastened, insofar as the shuttle or bus is equipped with seatbelts (unless going to/from the on-board restroom).
• When the passenger refuses to follow reasonable instructions issued to them by any shuttle or bus crew members.
• When the passenger brings any animals on board (with the exception of legitimate service animals riding together with a disabled person, as described in the Service Animals section of these Terms).
• When the passenge's behavior may be hazardous or creates a risk of harm to himself/herself, the driver, the bus crew, or other passengers or to the Shuttle or Shuttle/Bus Operator' bus and/or property, or the property of other passengers.
• When the passenger is seriously ill, unless the passenger provides a physician's written permission to travel by shuttle or bus which establishes that he/she is not a health or safety threat or risk to him/herself or others and is able to travel safely either alone or with a companion and has such a companion.
• When the passenge's conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other passengers.
• When the passenger fails to comply with any applicable laws or regulations.